TERMS & CONDITIONS

See The Sights Tours Ltd (hereafter referred to as ‘See The Sights Tours’) registered at Companies House with the Company Number 14755610; is a tour company that operates sightseeing tours and travel services within the tourism industry.

All persons (hereafter may be referred to as ‘Customer’) who book or participate in any See The Sights Tours product or service does so in accordance with the following terms and conditions; and by booking or participating in any See The Sights Tours product or service confirms that they have read and understand, agree, accept, acknowledge and abide by in full each of the following terms and conditions.

These terms and conditions are legally binding and apply to all person regardless of nationality, age, gender, sexual orientation, language, ethnicity, citizenship, tradition, religious belief, personal or professional beliefs, product or service utilised, and whether the booking was made by the individual directly or it was made on that individuals behalf by any other individual, group or organisation.

These terms and conditions apply to all customers who purchase any See The Sights Tours product or service via any method and by any means including, but not limited to, directly from See The Sights Tours or through any third party or intermediary of any kind.

It is the sole responsibility of each customer (or the parent or legal guardian of customers aged under 18) to ensure they read, understand, agree, accept, acknowledge and abide by in full all of these terms and conditions as well as the See The Sights Tours privacy policy prior to booking any product or service offered by See The Sights Tours.

The See The Sights Tours Privacy Policy is available by clicking here.

If any customer determines, for any reason, that they do not understand, agree, accept, acknowledge and/or abide by in full any of these terms and conditions (or the See The Sights Tours Privacy Policy) then See The Sights Tours advises that the said customer/s do not book or participate in any product or service of any kind offered by See The Sights Tours.

These terms and conditions apply under the laws of Great Britain and Northern Ireland.

PRICING, FEES & COSTS

1) All prices displayed on the See The Sights Tours website are in Great British Pounds Sterling.

2) See The Sights Tours products or services may be advertised elsewhere, including third party websites, in different currencies and at different prices.

3) When booking any See The Sights Tours product or service via any method, any and all associated fees (e.g. booking, transaction or service fees) are the sole responsibility of the customer and will not be refunded, remunerated or compensated by See The Sights Tours under any circumstances.

4) All costs associated with getting to, and from, the product or service provided by See The Sights Tours are the sole responsibility of the customer and will not be refunded, remunerated or compensated by See The Sights Tours under any circumstances.

BOOKINGS, TICKETING, AMENDMENTS, IDENTIFICATION & NON-ATTENDANCE

5) All tickets purchased by a customer for any See The Sights Tours product or service are only valid for the date and time specified on the ticket. Furthermore any tickets purchased by a customer from any third party for any See The Sights Tours product or service, must be valid at time of taking the product or service. See The Sights Tours reserves the full and unrestricted right to prevent any customer from taking part in any product or service who presents a third party ticket that is not valid on the date of the product or service.

6) Any customer who wishes to amend their booking must advise this in writing to See The Sights Tours at least 24 hours prior to the originally booked departure date and time. It is not possible to amend or change a booking within 24 hours of the tour start time. All requests for changes or amendments must be made in writing by email to tours@seethesightstours.com.

7) See The Sights Tours is under no obligation to authorise or accept any amendments to bookings or tickets for any reason. Any date or time amendments that are authorised are subject to availability and/or business requirements. Amendments are only confirmed once the customer has received written confirmation of the change from See The Sights Tours.

8) Where an ‘Adult’ ticket is applicable, this must be purchased by anyone aged 18 or above. Where ‘Children’ tickets are applicable then these are eligible to be purchased for anyone aged between 5-17 years of age inclusive. All children must be accompanied by a parent or guardian at all times throughout the product or service provided. Guests aged 0-4 years of age are admitted free of charge.

9) See The Sights Tours reserves the right to ask any customer, both adult and child (or parent or legal guardian of a child), for valid identification or proof of age for any customer, at any time and for any reason.

10) If, for any reason, a customer misses any product or service for which they have purchased a valid ticket then that customer will be classified as a ‘No Show’ and their ticket will be voided and cancelled. See The Sights Tours reserves the full and unrestricted right to determine whether a customer is classified as a ‘No Show’.

11) In all circumstances, a voided and cancelled ticket will not be refunded and will incur a 100% cancellation fee. Furthermore, any customer classified as a ‘No Show’ by See The Sights Tours is not entitled to receive a complimentary ticket for any other See The Sights Tours product or service and is not permitted to use their voided or cancelled ticket for any future or additional products or services in any way.

12) If any additional ‘No Show’ fees are also applicable for any reason then See The Sights Tours reserves the full and unrestricted right to apply these additional fees as well and charge the customer accordingly.

13) See The Sights Tours reserves the full and unrestricted right and ability to make claim for full payment from any third party for which a customer may have booked a valid ticket for any See The Sights Tours product or service irrespective of whether the customer in question attended the product or service.

14) Where a customer is required to submit an application to book a tour using an external and accepted city pass, voucher or equivalent, See The Sights Tours reserves the full and unrestricted right to use internal confidential selective decision making criteria in determining whether to accept any application. See The Sights Tours has no obligation to provide this criteria to any individual, organisation or to accept any application.

REFUNDS & CANCELLATIONS

15) Any See The Sights Tours products or services with a cancellation policy that offers a refund more than 24 hours before the product or service start time may be refunded if the cancellation request is received in writing more than 24 hours before the product or service start date and time. Cancellation requests must be made in writing by email to tours@seethesightstours.com.

16) Any refunds that are authorised will be processed using only the same method and, where applicable, banking details that the customer booked the product or service originally. It is not possible to process a refund via any alternative method or using any other banking details under any circumstances.

17) Refunds that are authorised may take up to 10 business days to process by See The Sights Tours. Any refunds that are processed will then be refunded in a timeframe in accordance with the individuals bank or financial institution where applicable.

18) All cancellations made within 24 hours of the product or service start time are non-refundable and incur a 100% cancellation fee. This includes bookings that are made within 24 hours of the product or service start time. The only exception to this is if the only reason for the cancellation is because the product or service is cancelled by See The Sights Tours.

19) Any See The Sights Tours products or services that have a non-refundable cancellation policy cannot be refunded for any reason or under any circumstances. The only exception to this is if the product or service is cancelled by See The Sights Tours.

20) If a refund is authorised by See The Sights Tours then the total amount refunded will also be subject to any expenses, fees or costs incurred by See The Sights Tours in processing the refund and/or already expensed by See The Sights Tours in advance in preparation for the customers believed intention to attend the product or service provided.

21) See The Sights Tours retains the full, unrestricted and unreserved right to decline any refund requests from any customer, including refund requests made via any third parties, for any reason. See The Sights Tours also retains the full, unrestricted and unreserved right to adopt a different cancellation policy to any third party that may also sell See The Sights Tours products or services in which case the cancellation policy found on the See The Sights Tours website will always take precedence unless approved otherwise in writing by See The Sights Tours.

22) See The Sights Tours retains the full, unrestricted and unreserved right to cancel any product or service at any time and for any reason and is not required to inform any customer in advance before doing so. In addition, See The Sights Tours may require a minimum of bookings in order for a tour, product or service to proceed and if the minimum number of bookings is not received prior to the tour then See The Sights Tours reserves the full, unrestricted and unreserved right to cancel the product or service for any specific date and/or time. The cut-off time to receive the minimum number of bookings prior to the tour is solely determined by See The Sights Tours.

23) If See The Sights Tours cancels a product or service for which a pre-paid ticket has already been purchased by a customer then See The Sights Tours may; I) Contact the customer directly (or via their booking method) and offer the customer the opportunity to change the date and/or time of the product or service provided; or II) Offer a 100% refund to the customer using the same method of payment the customer originally booked via.

24) Should See The Sights Tours cancel a product or service for any reason then no additional compensation or remuneration will be owed from See The Sights Tours to any customer for any reason or under any circumstances.

TOURS, PRODUCTS AND SERVICES

25) See The Sights Tours strives to ensure that all information conveyed on its products or services is accurate and correct to the best of its knowledge. See The Sights Tours takes no responsibility for any information conveyed on its tours, products or services which is not accurate.

26) See The Sights Tours reserves the right to start all of its products and services at the scheduled start time. See The Sights Tours has no obligation to wait for any late arriving customers regardless of circumstances or reason.

27) All products and services depart from the advertised meeting, start or departure point on this website unless specified otherwise.

28) All products and services are conducted in the English language only unless specified otherwise.

29) See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) retains the full and unreserved right to alter, adapt or change any part of the itinerary of a product or service at any time and for any reason and is not required to inform any customer in advance before doing so.

CONSUMPTION OF FOOD AND DRINK

30) By booking or participating in any See The Sights Tours product or service where the customer has the option, for any reason, to consume any food or drink, each customer understands, agrees, accepts, acknowledges and abides by the fact that any food and/or drink consumed throughout the product or service is done so voluntarily and solely at the customers own decision and discretion as to their personal choice and suitability.

31) It is the sole responsibility of each individual customer to determine to their own full and complete satisfaction that any food or drink consumed whilst participating in any See The Sights Tours product or service is of edible quality and also abides by any food and/or drink intolerances, allergies, restrictions and or dietary requirements that the customer may have. It is the sole responsibility of the parent or guardian of anyone aged under 18 years old to make this decision on behalf of those under the age of 18.

32) By booking or participating in any tour, product or service each customer understands, agrees, accepts, acknowledges and abides by the fact that See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) cannot not be held responsible or liable for any adverse reactions, or any other health or wellbeing consequences due to any food and/or drink consumed including, but not limited to, injury, illness, disability or death of any kind.

33) By booking and/or participating in any See The Sights Tours products or services where food or drink is consumed, each customer understands, acknowledges, agrees, accepts and abides by the fact that neither they (nor their family, friends, acquaintances or any other individual, organisation, business, community or group they are associated with) will seek to claim any form of compensation from See The Sights Tours (including contracted staff, employees, associates, tour guides or partners of any kind) for any health and/or medical related expenses or costs of any kind that are incurred as a result of the consumption of any food or drink consumed on any See The Sights Tours product or service.

VISITING THIRD PARTY LOCATIONS

34) Where a customer has booked a See The Sights Tours product or service which includes visiting any third party venue, building, site or organisation of any kind, the customer acknowledges that the operations of said locations are entirely separate from See The Sights Tours. By entering the property of any third party locations, the customer also understands, acknowledges, agrees, accepts and abides by all terms and conditions, privacy policies and any, and all other, legal and government requirements as well as any specific fees, taxes, rules, regulations and procedures associated with each third party location or venue without restriction. All of this information is able to be requested directly from See The Sights Tours via email on tours@seethesightstours.com prior to participating in the product or service.

CUSTOMER STANDARDS AND BEHAVIOUR

35) Consumption of alcohol of any kind is strictly not tolerated on any See The Sights Tours product or service unless it is part of the advertised product or service experience (for example if the product or service offered includes the option for beer or wine tasting).

36) The use of any type of violence or any type of drug is is strictly not tolerated on any See The Sights Tours product or service under any circumstances.

37) See The Sights Tours reserves the full, unrestricted and unreserved right to remove any persons from any product or service at any time and for any reason. If removed from any product or service then said customer/s will not be eligible for any full or partial refunds, remuneration, expenses or compensation under any circumstances.

38) It is the full and sole responsibility of each individual customer to ensure their behaviour throughout the entirety of any product or service is of a entirely legal nature. In the event a customer is determined to have been responsible for any illegal act of any kind then See The Sights Tours reserves the right to contact any necessary emergency services.

39) See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) cannot not be held responsible or liable for the behaviour or actions of any other individual customer or any other member of the public.

40) Each customer grants See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) full immunity from any and all forms of prosecution, legal responsibility or from being held responsible for any fees, expenses, costs, compensation, fines, remuneration or any other responsibilities for being the victim or witness to any illegal or inappropriate behaviour by any other customer or any member of the public in any environment or under any circumstance.

TRANSPORTATION

41) Where a See The Sights Tours product or service requires transportation by any type of vehicle, all customers agree to follow and abide by all safety procedures associated with United Kingdom law and that specific vehicle including, but not limited to, the wearing of seatbelts etc.

42) Each customer also understands that any vehicle used in the transportation of the customer may not be owned by See The Sights Tours and may be owned and/or operated by a third party in which case all rules, regulations, terms and conditions and privacy policies of the said third party also apply. This information can be confirmed and requested by any customer prior to booking or participating in the said tour, product or service by contacting See The Sights Tours on tours@seethesightstours.com.

43) Each customer agrees to use a legal and valid transportation card and form of identification if one is required where the transport method used includes public transportation. It is solely the customers responsibility to check that they have a legal and valid transportation card and form of identification in accordance with government and/or the transportation company laws, rules, regulations, policies and procedures.

44) Each customer accepts all forms of prosecution from law and/or government and/or the third party organisations if found to be using an illegal or invalid transportation cards and/or forms of identification and subsequently grants See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) full immunity from any and all forms of prosecution and from being held responsible for any fees, expenses, costs, compensation, fines or remuneration.

INSURANCE

45) By booking or participating in any See The Sights Tours product or service, the customer agrees, acknowledges, accepts and confirms that they have full travel, medical, health and property insurance before participating in any product or service offered by See The Sights Tours and that the level of travel, medical, health and property insurance obtained covers every possibility and eventuality including any and all form of damages, loss, theft, inconvenience, injuries, illness or death of any kind to either body or property incurred before, during or after participating in any product or service offered by See The Sights Tours regardless of cause, reason or fault.

46) See The Sights Tours is not required to check whether any customer has any of the necessary or required insurances.

47) Each customer understands, acknowledges, agrees, accepts and abides by the fact that neither they (nor their family, friends, acquaintances or any other individual, organisation, business, community or group they are associated with) will seek any form of compensation or make any form of legal claim towards See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) for any travel and/or health and/or medical and/or property expenses, damages or costs incurred of any kind or for any reason, or through claiming on any insurance.

48) All customers who book or participate in any See The Sights Tours product or service confirm that they understand, acknowledge, agree and accept that they are not covered in any way under any See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) insurance policies.

AFFILIATIONS AND PARTNERSHIPS

49) See The Sights Tours may have an affiliation with specific partners which may or may not be advertised by See The Sights Tours. These partnerships may involve See The Sights Tours marketing the partners affiliated product(s) or services(s) on its website and by other methods in exchange for a payment, fee, commission and/or any other benefit.

50) By purchasing any third party product or service through the marketing methods employed by See The Sights Tours each customer confirms that they understand, agree, acknowledge, accept and abide by all of the third party's terms and conditions and privacy policies and remove See The Sights Tours from any and all forms of legal, civil or criminal prosecution that may be sought for any reason.

MARKETING, ADVERTISING, PHOTOGRAPHY & PROMOTIONS

51) By booking or participating in any See The Sights Tours product or service each customer gives permission for See The Sights Tours to use the customers full name, image, likeness, age, nationality, voice, and any and all other individual and identifiable information, for any of its marketing, advertising or promotional purposes including those available in the public domain. This includes, but is not limited to, the See The Sights Tours website, social media accounts, all forms of print material, online photographs, all forms of audio and video footage including television and radio, third party marketing, podcasts, billboards and any and all other content.

52) Each customer agrees that See The Sights Tours will not, under any circumstances or for any reason, pay any customer, individual, group or organisation any image rights fees, royalties, compensation, remuneration or any other kind of income. In addition the customer is not entitled to any income of any kind that may be received by See The Sights Tours as a result of using any of the customers identifiable information. This is in addition to the See The Sights Tours privacy policy.

53) By participating in any See The Sights Tours product or service each customer gives See The Sights Tours permission to take any photography or video required for the purposes of the See The Sights Tours business operations. This may include any and all marketing initiatives, promotional activities, invoice processing for staff, employees, freelance, self-employed, independent or contract only tour guides, for security reasons, health reasons, legal reasons and/or for any other reason.

54) By participating in any See The Sights Tours tour, product or service each customer grants See The Sights Tours (and any third parties that See The Sights Tours works with) full and unlimited permission to use all aforementioned photography and video footage for all purposes without any form of remuneration, compensation, royalties or image rights fees being owed or paid to the customer. This also includes any photography, video or other media taken by any customer of any See The Sights Tours product or service that is made available in the public domain including third party websites.

55) Customer photography, video, audio or any other media submitted directly to See The Sights Tours, or submitted to the account of any third party website with an official See The Sights Tours account, automatically becomes owned by See The Sights Tours. Subsequently the customer automatically gives See The Sights Tours full and unrestricted permission to use such media in any way See The Sights Tours chooses without the need for See The Sights Tours to seek permission from the customer first in advance with the customer also granting See The Sights Tours full and unlimited immunity from prosecution and from owing any form of remuneration, compensation, royalties, image rights fees or any other payment of any kind being owed from See The Sights Tours to any customer.

56) By participating in any See The Sights Tours product or service, each customer gives permission for See The Sights Tours to provide and/or share the email address provided in the customers booking to any third parties solely for the purpose of obtaining reviews regarding the customers experience with any See The Sights Tours product or service. These third parties include, but are not limited to, Fareharbor, Google, Tripadvisor and Yelp. Should a customer wish for their email address not to be provided or shared to any third parties for the purposes of obtaining reviews of the customers experience with See The Sights Tours tours, products or services, then the customer must contact See The Sights Tours in writing before their tour, product or service commences on tours@seethesightstours.com and advise that they do not want their email address provided or shared with any third party.

57) By participating in any See The Sights Tours product or service each customer gives permission for See The Sights Tours to include the customers email address in its mailing list for marketing, promotion and/or advertising purposes. If booking directly through the See The Sights Tours website then customers can opt in or out of the mailing list by making sure the subscribe button is ticked or unticked accordingly during the booking process. Should a customer book a See The Sights Tours product or service via a third party, and their email address is made available by the third party, or the customer provides their tour guide with their email address, then the customers email address may be added to the mailing list manually by See The Sights Tours. Should any customer, irrespective of booking method, wish to be removed from the See The Sights Tours mailing list then they can be removed either by contacting See The Sights Tours in writing via email on tours@seethesightstours.com or, if available, by clicking any unsubscribe button on any See The Sights Tours email received. Once advised of the customers wish to be removed from the mailing list then See The Sights Tours will action this as soon as possible. This is in addition to the See The Sights Tours privacy policy.

FREE WALKING TOUR BUSINESS MODEL & CONCEPT

58) Any See The Sights Tours product or service that uses phrase 'free walking tour(s)' in any See The Sights Tours marketing, promotion or advertising means that the tour operates on a pay-what-you-like, gratuities or tips (or similar terms) basis. This means that if any customer chooses not to make any form of payment to the tour guide then the tour has indeed been financially free of charge.

59) Each customer understands that any payment that is expensed, made, given or outlayed to See The Sights Tours (or any of its contracted staff, employees, associates, tour guides or partners of any kind) is done so voluntarily and is solely the customers decision and that See The Sights Tours has not forced, pressured or intimidated any customer to leave a payment.

60) Each customer also understands, acknowledges, agrees and accepts that the tour guide may not keep the entirety of any payments, gratuities or tips they receive from customers and they may be required to make a payment to See The Sights Tours following the conclusion of the tour in line with any agreement, understanding or contract that the individual has with See The Sights Tours.

TOUR GUIDES

61) Each customer understands, acknowledges, agrees and accepts that the tour guide may not be an employee of See The Sights Tours and may be a freelance, self-employed, independent or contract tour guide and that the tour guide may be required to pay their own taxes, national insurance, pensions and all other government, financial and/or legal fees as well as their own professional, travel, health, property, medical insurances and other expenses. In addition each customer understands, acknowledges, agrees, accepts and abides bthat any opinions conveyed by any See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) are independent personal opinions and may not reflect the views, opinions or beliefs of the See The Sights Tours organisation.

PROTECTION OF SEE THE SIGHTS TOURS, EMPLOYEES/STAFF, TOUR GUIDES, AFFILIATES AND PARTNERS

62) By purchasing a ticket for, or participating in, any product or service provided by See The Sights Tours, each customer understands, agrees, accepts, acknowledges and abides by the fact that they have purchased the ticket and/or participated in the product or service on a consented and willing basis. Each customer also understands, agrees, acknowledges and accepts that See The Sights Tours (and any of its contracted staff, employees, associates, tour guides or partners of any kind) will not in any way be held responsible for any damages, loss, theft, inconvenience, injuries or death of any kind to either person, body, animals or property incurred before, during or after participating in any tour, product or service offered by See The Sights Tours regardless of cause, reason or fault. Each customer also grants See The Sights Tours (and all of its contracted staff, employees, associates, tour guides or partners of any kind) full immunity against any and all forms of legal, financial, civil or criminal prosecution.

63) By booking or participating in any product or service offered by See The Sights Tours, each customer agrees that it will not participate, publish or relay any details regarding their experience with See The Sights Tours and its products and services to any media or third party outlets of any kind including, but not limited to, television, radio, newspaper, social media, blog, podcast or magazine without prior written permission from See The Sights Tours. Likewise each customer agrees that they will not provide any diary, memoir, letter, story, photograph, interview, article, essay, account, description or depiction of any kind whatsoever, whether fictionalized or not, concerning (or seeming to concern) the details of their experience with See The Sights Tours and its tours, products or services without prior written permission from the See The Sights Tours Business Owner only. Any permission granted by any and all other individuals, including other See The Sights Tours staff (or any of its contracted staff, employees, associates, tour guides or partners of any kind) is null and void. Permission can be requested from the business owner via email on tours@seethesightstours.com with the email being addressed for the attention of the business owner. The only exceptions to this are genuine customer reviews on See The Sights Tours official social media pages or review websites with official See The Sights Tours accounts (for example Tripadvisor).

AMENDMENTS AND CHANGES TO THE SEE THE SIGHTS TOURS TERMS & CONDITIONS (AND PRIVACY POLICY)

64) See The Sights Tours reserves the full and unrestricted right to amend, change, add or remove anything in its terms and conditions at any time and for any reasons and is not required to advise any customer prior or after doing so. By purchasing or participating in any See The Sights Tours product or service, each customer understands, agrees, acknowledges and accepts that See The Sights Tours may change its terms and conditions (or privacy policy) even after the customer has booked a product or service with See The Sights Tours. Furthermore See The Sights Tours is not required to advise any customer that the terms and conditions (or privacy policy) have changed and it is solely the customers responsibility to ensure they are familiar with the latest terms and conditions prior to participating in any product or service provided by See The Sights Tours. In addition, for the avoidance of doubt, the Terms & Conditions (and privacy policy) as currently outlined on this website supersede any previous or past versions or adaptations of the See The Sights Tours terms and conditions (or privacy policy), including those that any customer may have initially agreed to.